NEW ARRIVALS
SOLACE
family in uniform
FAQ's
When will my order ship?
We ship orders within 3–5 business days of purchase. You’ll get an email with tracking details as soon as your package is on its way.How long does shipping take?
U.S. orders usually arrive in 3–7 business days after leaving our hands. International orders vary, but most land within 10–20 business days depending on customs.Do you ship internationally?
Yes! Turtlewoods ships worldwide. Shipping rates and delivery times will show at checkout based on your location.How can I track my order?
Once your order ships, we’ll email you a tracking number. You can follow your package every step of the way.
What is your return/exchange policy?
We accept returns and exchanges within 14 days of delivery as long as the item is unworn and in its original condition.How do I start a return or exchange?
Just reach out to us at [NOREPLY@TURTLEWOODS.US] with your order number and reason for return, and we’ll guide you through the process.What if my item arrives damaged or incorrect?
We’re so sorry! Email us at [NOREPLY@TURTLEWOODS.US] with photos of the issue, and we’ll make it right ASAP.
How do Turtlewoods pieces fit?
Our clothes are designed with a relaxed, cozy fit in mind. Check the size guide on each product page for exact measurements.What materials do you use?
We work with quality fabrics built for comfort and longevity—like heavyweight cotton, durable knits, and premium blends. Each product page lists the exact material.Will sold-out items be restocked?
Sometimes, but not always. Some drops are limited editions—once they’re gone, they’re gone. The best way to never miss out is to join our email/SMS list.
What does Turtlewoods stand for?
Turtlewoods is about community, creativity, and comfort. We build clothes that feel like home — meant to be lived in and shared with others.Where are your clothes made?
We work with trusted manufacturers overseas and ensure that every piece meets our quality and ethical standards before it reaches you.How can I stay updated on new drops?
Follow us on Instagram [@turtlewoods] and sign up for our email & SMS list to get first access to releases, behind-the-scenes content, and special offers.
How do I take care of my Turtlewoods pieces?
Most items do best with a cold wash & hang dry to keep their shape and feel. For heavyweight items like hoodies or thermals, we suggest avoiding the dryer when possible. Care instructions are also listed on every tag.
Do you offer gift cards?
Yes, we offer digital gift cards in different amounts—perfect if you want to share Turtlewoods but aren’t sure on sizing.Can I collaborate with Turtlewoods?
We’re always open to creative ideas. Reach out to Jake, our founder, personally at [jake@turtlewoods.us] with your proposal.How do I contact customer support?
You can email us anytime at [noreply@turtlewoods.us]. We’ll usually respond within 1–2 business days.
